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Maryland CIO wants the ‘less sexy’ user experience work
FBI finance team working on first software bot
USDA’s Farm Service Agency has halved paperwork for farm loan applications, CX chief says
The IRS Answered 2.4M More Taxpayer Phone Calls During 2023 Filing SeasonVideos
Colt Whittall
CXO, Air Force
CXO, Air Force
David Aten
Acting Human Capital Officer, IRS
Acting Human Capital Officer, IRS
Justin Brown
Secretary of Human Services, Oklahoma
Secretary of Human Services, Oklahoma
Katie Savage
Secretary of Information Technology, Maryland
Secretary of Information Technology, Maryland
Mike Levy
VP, Public Sector, Adobe
VP, Public Sector, Adobe
Monique Hamilton
First Assistant Secretary, Service Delivery, Department of Defense, Government of Australia
First Assistant Secretary, Service Delivery, Department of Defense, Government of Australia
Simchah Suveyke-Bogin
Chief Customer Experience Officer, OCX, USDA
Chief Customer Experience Officer, OCX, USDA