Agenda

Building a framework for digital services and state portals ranks number two on the National Association of State Chief Information Officers (NASCIO) top 10 priority list for 2023. One year after the White House CX EO, agencies are making progress on more accessible, equitable and seamless digital services. Learn how agencies are saving the public and the workforce millions of hours of their time by improving user engagement with modernized digital services infrastructure and customer journey tools.

Transforming the workplace experience requires new strategies to streamline on-the-job training and skills development. Learn how agencies are deploying mobile-friendly learning platforms and customized modular training to increase worker engagement, provide advanced skills development and promote worker satisfaction and retention.

Mission success depends on clear, effective, and dynamic communication to diverse constituents. That requires empowering employees with easy-to-use solutions and streamlined workflows to create, manage and disseminate content efficiently. Learn how agencies are delivering timely and brand-consistent content that captures the attention of audiences at speed and scale.

Automated document management and workflows are critical to improving citizen services — and agency operations. Learn how agencies are streamlining paper-based processes, fast-tracking digital signatures, and enhancing digital accessibility and equity to increase program awareness and enrollment for every community.

A new generation of persistent collaboration tools using AI are helping organizations boost employee engagement and productivity by tailoring communications, content, and services. Learn how agencies are breaking down operational silos, improving situational awareness, reducing duplicative work and enhancing the workplace experience by empowering their employees with smarter work tools.

Few strategies boost productivity more effectively than when workers can access content from a single, trusted source. And the key to that strategy lies in maintaining a central digital asset management system. Learn how agencies are breaking down operational silos and reducing duplicative work by managing trusted repositories for their digital documents, imagery, and related assets.

AI, analytics, and automation are helping agencies turn data into powerful building blocks of understanding. But to fully capitalize on that data requires a greater commitment to democratizing data — allowing a wider universe of users to access, analyze and action it. Learn how agencies are collecting and optimizing data to connect the right person to the right information, on the right device and channel, at the right time in their journey.

Reaching, recruiting, and retaining talent remains a chronic challenge for government agencies. New tools, however, are helping agencies tailor their outreach, automate workflows, and reduce time-to-hire. Learn how agencies are leveraging digital and offline channels to attract a diverse candidate pool — and optimizing their onboarding and workforce development strategies.

Safeguarding data against cyberthreats is only part of the security equation. Agencies must also ensure shared digital content can be trusted. Learn how agencies can create end-to-end secure workflows and layers of verifiable trust in all types of content —from capture to edit to publish — with secure access management, auditing, and compliance.